Return & Refund Policy
Effective Date: July 2026
At bluepooluk.shop, operated by SMART WEAR LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may return eligible items within 30 days of receiving your order.
Be unused and in its original condition
Be returned in its original packaging
Include all accessories, manuals, and tags (if applicable)
Be accompanied by proof of purchase or order confirmation
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Gift cards
Personalized or custom-made products
Final sale or clearance items
Products that have been used, altered, or damaged by the customer
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review your request and arrange a replacement, exchange, or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed to your original payment method.
Refunds are issued within 10 business days after approval.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Exchanges
We gladly accept exchanges for eligible items within 30 days of delivery, subject to product availability.
Return Shipping
If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping cost.
For all other eligible returns, customers may be responsible for return shipping charges unless otherwise stated.
How to Start a Return
To request a return, refund, or exchange, please contact us using the details below:
Contact Information
Store Name: bluepooluk.shop
Company: SMART WEAR LLC
Address:1135 BOYD ST WATERTOWN, NY 13601
United States
Email:support@bluepooluk.shop
Phone: +1 (347) 378-6560
Business Hours: Monday – Friday 9:00 AM – 5:00 PM EST
Thank you for choosing bluepooluk.shop. We appreciate your trust and look forward to serving you with quality products and outstanding customer service.
