We want you to be fully satisfied with your purchase.

Return Period
You may request a return within 14 days of receiving your order.

Eligibility for Returns
Items must be:

  • Unused and in original condition
  • In original packaging
  • Not damaged or altered

Non-Returnable Items

  • Personal care items
  • Final sale products

Refunds
Once we receive and inspect your return, we will notify you.
Approved refunds will be processed within 5–7 business days to your original payment method.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours with proof (photo/video).

Contact Information
Email: support@bluepooluk.shop
Phone: +44 20 7946 0857